E-Com: Practicing e-communication in my organization

In the past, telephone was the fastest communication after which email was the finest way to communicate online. At present, communication has become unprecedented and real-time. You will never miss a friend, a family or a relative from the other side of the globe. You can always talk to them anytime, anywhere through instant messaging or even video chat. That’s how technology advances electronic communication. Moreover, it does not only ease connecting with love ones but it made it possible to anyone to work at the comfort of their homes. It eases communication not only from organization to another but also within the organization.

For someone who works with a company online, I found out that there are many advantages and few restrictions. I got to enjoy working at the comfort of my home on my own pace and use free time productively at home. But what are some of the restrictions? Because the company could not monitor use while doing our job, feedback from the clients had force them to flood us with very long do’s and don’ts at least twice a week. Another thing which really took our freedom is that they created a virtual classroom where student and teacher meet that somehow made it possible for them to visit from time to time to check if the teacher is really doing her job.

The policies are as follows:

1. Be responsible.

Attend classes at all times. Avoid getting in the class late. Respect each other’s time. Always start and end the class on time. In case of emergency, always inform the manager to facilitate looking for a substitute teacher.

2. Make sure internet, laptop or computer and headset are working properly.

Monitor internet speed, check sound setting and headset in order to give the client the best possible service

3. Concentrate while teaching.

Pay attention to the student. Correct and type any mistakes incurred by the student while speaking or writing. Don’t give students games to play. Don’t do anything such as chatting with others or doing something on Facebook. Be honest.

4. Cooperate with the Korea office.

Send Daily Reports on time and Level Test Report every end of the month. Follow rules and regulations. Remember that your attitude affects our clients and the number of clients affects your job.

The creation of policies and change of VOiP used in class due to the misbehavior and abuse of some teachers in using e-communication had created inconvenience to most of us. I myself was quite happy with the use of Skype during class and can freely talk to my student without worrying on a spy but the establishment of new virtual classroom had caused uproar to many teachers. First of all, the classroom requires a higher internet speed which needs an upgrade to many. This means additional burden for teachers. Secondly, anyone from the Korea office can enter the new classroom which teachers complain that would make them uncomfortable therefore disrupting the class. But of course the new policy and technology was strictly implemented and after few months, everyone got accustomed with it.

Furthermore, e-communication has been really helpful in terms of research since we are given students of different background, age and level of English we have to create lesson plans that suit their needs. The availability of various English websites has made it possible for us to do that. IF the student needs purely conversation class, or just reading and vocabulary all we do is to search it on the net then share the link and go on with the class. E-communication has eased the pain of creating lesson plans to each student.

E-communication has created tremendous change in our life. Abuses and dangers are made by the people who are irresponsible on their actions. The good and the bad effects of e-communication should not be blamed to itself but to the people who are using it. So before doing something that will ruin you, think again. Think ten thousand times!